328jili Privacy Policy — How We Handle Your Personal Data in the Philippines

1. Information We Collect

When you register and use the 328jili platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred deposit and withdrawal method. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We only collect information that is genuinely needed — we do not ask for data that has no clear purpose in operating your account or complying with our legal obligations.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your 328jili account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with responsible gaming and anti-fraud requirements. We also use your information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential to your account and cannot be opted out of. Where you have given consent, we may also send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time by contacting our support team. Your data may be used internally to analyse platform usage patterns, improve our mobile experience, and ensure that our services remain relevant and enjoyable for Filipino players. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected.

3. Who Do We Share Your Data With?

328jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in connection with an investigation into fraud or money laundering. Any such disclosure will only be made to the extent required by applicable law, and we will not volunteer information beyond what is legally necessary. All third-party partners we work with are required to maintain data protection standards consistent with Philippine privacy law.

4. How Do We Keep Your Data Safe?

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Your account password is stored using industry-standard hashing, and all data transmitted between your device and our servers is protected using secure encryption protocols. We restrict internal access to personal data on a need-to-know basis, meaning only staff members who require access to perform their job functions can view your information. Our platform undergoes regular security reviews to identify and address potential vulnerabilities before they can be exploited. Despite these measures, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your 328jili account and to keep your login credentials confidential at all times.

5. How Long Do We Keep Your Data?

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and account history may be retained for a minimum period as required by applicable financial regulations, even after your account has been closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account, we will process your request in accordance with our legal obligations and inform you of any data that must be retained and the reason for doing so. We do not keep your data for longer than is necessary for the purposes for which it was collected.

6. Your Rights as a Data Subject

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for us to hold it. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact us using the email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.

7. Cookies and Tracking Technologies

The 328jili platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and help us understand how players interact with our site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing a transaction. We may also use analytics cookies to collect aggregated, anonymised data about how the platform is used, which helps us identify areas for improvement and optimise the mobile experience for Filipino players. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the platform. By continuing to use the 328jili platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify registered players via email or through a prominent notice on the platform, and the updated policy will take effect from the date it is published. We encourage you to review this page periodically so that you remain informed about how we are protecting your data. Your continued use of the 328jili platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please refer to our FAQ page or reach out to us using the contact details in the footer below.

Last reviewed: 2025. This policy applies to all registered players on the 328jili platform in the Philippines.